What happens once I have placed m order?

You will receive an email with all vital information on how and where to send the hair/ashes. If you haven't received an email, please check your spam folder. 

How long will my order take?

From the moment we receive the hair or ashes, we need only 15 business days to make your keepsake. We always send the photo of the finished item for your approval before we send it to you.

How do you keep me updated about my order?

You will be updated throughout the whole process. We will send messages once you place your order, once we receive the hair/ashes, once the keepsake is ready and once it's been posted.

Where and how should I send the hair/ashes?

Once you place your order, please send the hair/ashes to our address:
Cosmic Lens Jewellery
4 Canavan Way
Salford M7 1AZ
United Kingdom
Please put the hair/ashes in a zip-seal bag. Include a note with your name and order number inside the package. Put the bag with hair/ashes and the note with your name and order number inside the envelope and send it to us. We advise using Royal Mail Special Delivery.


Can you use human hair/ashes as well as pet hair/ashes?

Yes, absolutely! We can create your keepsake, whether it's a lock of hair of a loved one or your beloved pet friend's fur. All cremation ashes jewellery can be made either with human or animal ashes.

How much hair do you need?

Depending on the design which you have chosen we would need different amounts of hair. 
We usually need a lock of hair 5 cm long and the thickness of the pencil. However, if you don't have that much, we can still create the keepsake even with only a few single hairs. 

How much ashes do you need?

We need only a teaspoon of ashes to create your keepsake. Any unused ashes will be sent back to you along with your order.

I can't find the shape/colour which I am looking for...

If you can't find the exact design you are looking for on our website, please get in touch. We are always happy to help, and there is never too much trouble for us. We will do whatever it takes to create the keepsake exactly how you have imagined it. 

What kind of materials do you use?

We use the best quality, jewellery grade resin and sterling silver. 

Can you gift wrap it and include a note?

Our jewellery boxes are already prepared for gift-giving. However, we can add gift wrap and include a note.

My order hasn't arrived yet.

We send all parcels - both domestic and international - recorded and/or tracked. If you are concerned about your package being delayed, please let us know, and we'll give you your tracking number.